Answers to Your Burning Questions...

When doing online customer and/or employee surveys, our clients often ask, “How much time should we give for people to take the survey?” Our standard answer is two weeks, unless there is an unusual circumstance that requires a longer time frame.

When the survey first launches, you will get about 80 percent of your respondents completing the survey in the first week, and most of those folks will take it within the first few days. The second week is basically to send out reminders about the survey. There will be an instant flurry of responses the second week from people who intended on taking it, but just didn’t get around to it the first week. Keeping the survey open for more than two weeks will only extend the time period of the survey activity; it will not garner a notable batch of additional responses. In a nutshell, if someone wants to participate, they will do so within two weeks. After that, they lose interest.

Just a quick hit Q&A in case you were wondering!  

If you would like to know how effective your current online customer and/or survey process is, or if you’d like to be proactive in starting a new survey initiative, give us a call. We can help you Know More, so you can Do More. Call us toll-free at 1-800-999-6615, email us at mail@tweedweber.com and/or visit us on the web at www.tweedweber.com. Also, be sure to follow us on LinkedIn (Tweed-Weber, Inc.) and Twitter (@TweedWeber).